Refund Policy

Last updated: October 2026

Nova Well is operated by trista cummings ("we", "us"). This refund policy applies to Nova Well Premium subscriptions.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you're not satisfied with Nova Well Premium, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all our orders. To request a refund, visit paddle.net and look up your purchase, or reply to your order receipt email. You can also contact us and we'll help you through it.

Cancelling vs. refunds

Cancelling your subscription stops future renewals, and you keep Premium access until the end of the period you've already paid for. A refund returns the payment for a recent order. You can do either or both.

Questions

If anything about a charge looks wrong, reach out — we'll sort it out together.